Frequently Asked Questions
Q. How can I book my holiday?
A. You can book by giving us a call our Central Number on +44 (0)7891 956 386 and book over the phone.
Q. What days can I start my Holiday on?
A. Typically 7 or 14 night holidays start on a Monday, Friday or Saturday. However if you are flexible on your arrival date and duration we may be able to find the perfect break for you, just ask your booking agent about ‘book and go’.
Q. How do I book more than one unit of accommodation?
A. Please call our friendly Reservations Team on +44 (0)7891 956 386 to book more than one unit of accommodation. Should you need book 5 or more units please ask about our Group Booking offer.
Q. Are the prices the same on the website as they are through the call centre?
A. Yes, the prices you see online will feature our latest discounts and are the same as when you book over the phone. This means you can book in the confidence that you will receive the same great price however you choose to book.
Q. Can you accommodate guests who have accessibility needs?
A. Yes we can, some of our Parks have specially equipped accommodation for guests with special needs.
Q. Is there a minimum age requirement for booking?
A. We are unable to accept bookings from anyone under the age of 18 and where half or more of your party is aged between 17 and 25 you must tell us when you book.
Q. Do you accept bookings from all male/female parties?
A. Our Parks are family orientated and therefore do not cater for large groups of all male/female parties. Where the party is aged between 17 and 25 you must tell us when you book. Please note we retain the right to cancel and bookings made that breach these conditions.
Q. Can I make changes to my booking?
A. After you have paid either a deposit or the full amount then there is a non-refundable admin fee of £20 to make substantial change.
Q. Can I request a specific accommodation or make a special request?
A. We will do our best to meet any special requests, however these cannot be guaranteed.
Q. Does a Baby count as a person for the number in party / berth spaces of caravan?
A. Yes, all members of your party should be accounted for when making a booking.
Q. Where can I find travel instructions to the park?
A. Whether you’re travelling by car, bus, train or even plane, we’ve summarised some of the options available to you, please check individual park pages for directions.
Q. Can I get a map of the Park?
A. A map of the park can be found on the right hand side of our website on an individual park webpage. A hard copy will also be given to you in your welcome pack on arrival.
Q. What is the layout of our Holiday Home?
A. Layouts of accommodation vary from park to park. Please contact our call centre for more information.